FAQ

Below is a range of Frequently Asked Questions to help you understand what bike sharing is and how the program will operate in the city of Melbourne.

How does Melbourne Bike Share work?

Whether you are an annual subscriber or a casual user, these step by step guides will show you how easy it is to take out your bike. CLICK HERE to view the guides.

What is Bike Sharing?

Bike sharing is growing in popularity as a means of public transportation, where a number of bikes are made available for shared use amongst individuals who do not own any of the bikes. As of December 2009, there were over 90 programs in approximately 135 cities around the world with an estimated 86,000 bikes on four continents and another 45 programs planned in 22 nations in 2009-2010.

Why are we doing this?

The Melbourne Bike Share’s mission is to build a safer, fairer and greener transport system for all Victorians. Melbourne Bike Share is part of the Department of Transport’s focus on delivering transport improvements to Victoria. Bike sharing is a more sustainable, healthy, and community-based transport option.

What are the objectives of Melbourne Bike Share?

The aim of the Melbourne Bike Share is to provide a Public Bicycle System for workers, commuters, residents, students, and visitors to inner Melbourne.

The objectives of Melbourne Bike Share are:

1.        to support the Victorian Government’s goals for social sustainability within an integrated public transport system;

2.        to provide a viable sustainable transport alternative for inner Melbourne which will help relieve crowding on the transport systems in the inner city and assist in managing the growth of travel demands in Melbourne;

3.        to assist in the promotion of cycling for trips under 10 kilometres in and around central Melbourne;

4.        to extend the reach of the public transport system, particularly at the "destination" end, as cycling provides an option that is faster than walking and more flexible than trams and other route-based public transport;

5.        to aid the promotion and growth of cycling mode share, in order to contribute to positive health and well-being benefits for Victorians; and

6.        to assist State and Local Government in reaching targets to reduce greenhouse gas emissions.

Who can use the Melbourne Bike Share system?

You have to be at least 15 years of age and measure at least 1.25 metres in height to use the Melbourne Bike Share. Users who are minors (15 - 17 years) must be subscribed by their legal guardians and remain under their responsibility.

How can I subscribe?

1-year subscriptions will be available online. Daily and weekly access will be available at the pay station of every Melbourne Bike Share dock. Payment will be made with VISA or MasterCard.

I only want to use Melbourne Bike Share occasionally. Can I do it without subscribing?

Yes, you can purchase a daily or weekly pass. See pricing for the costs of each of these passes.

How do I find a bike and how many bikes will there be?

There are 51 bike stations and 600 bikes situated around the Melbourne CBD. There is a map on the web site showing all of the bike stations and bike facilities. In addition, a map will be displayed on most bike stations and distributed throughout Melbourne.

How long can I take a bike for?

You can take a bike out for a maximum of 24 hours; however Melbourne Bike Share is designed for short trips which is why the first 45 mins are free to subscribers and 30 mins free to casual users. Trips longer than two hours can be expensive on Melbourne Bike Share therefore we recommend utilising the services of one of the many bike hire and tour companies throughout Melbourne.

How much does it cost to subscribe to the service?

Please see the Pricing Page for costs.

Will helmets be supplied with the bikes?

Helmets are not normally supplied with the bikes.

However, for a period of 12 weeks, Melbourne Bike Share will be conducting a free helmet trial.  Approximately 160 helmets per week  will be provided at all stations for all subscribers.  Upon completion of your ride, please leave the helmet on the blue bike. 

Are my Credit Card transactions secure?

Yes. The secure socket layer (SSL) software encrypts all information you enter before it is sent for processing.

How can I brush up on my cycling skills?

Bikes@Work offer discounted 1, 2 and 3 hour skills and confidence training especially for Melbourne Bike Share subscribers.

Where can I purchase bike accessories?

Visit your local cycling store, or alternatively the RACV Online shop stock a great range of bike accessories.

For any enquiries regarding Melbourne Bike Share please contact us via phone or email: Phone: 1300 711 590 Email: info@melbournebikeshare.com.au